Shipping policy

At Bellissima Wigs, we work to process and ship orders as efficiently as possible while ensuring that each custom wig is properly prepared before shipment.

Please review the following information before placing your order.

ORDER PROCESSING TIME

Orders are processed within 3–4 business days after the order is placed.

Processing time refers to the time required to prepare the order before it is handed over to the shipping carrier.

Processing time is separate from shipping time.

Business days do not include weekends or applicable holidays.

SHIPPING TIME

Once an order has been processed and shipped, shipping generally takes approximately 5–7 business days, depending on the customer’s location and the shipping carrier.

The estimated overall timeline is approximately 8–11 business days from the date the order is placed, excluding weekends, holidays, and unexpected carrier delays.

Shipping times are estimates and are not guaranteed delivery dates.

TRACKING INFORMATION

Tracking information will be provided once your order has shipped.

Customers are responsible for monitoring their tracking information and should use the tracking information provided to follow the progress of their shipment.

SHIPPING CARRIER DELAYS

Once an order has been shipped and transferred to the shipping carrier, Bellissima Wigs is not responsible for delays caused by the carrier.

Carrier delays may occur because of:

Weather conditions
Holidays
High shipping volumes
Transportation delays
Carrier operational issues
Incorrect routing
Other circumstances outside of Bellissima Wigs’ control

A carrier delay does not automatically qualify an order for a refund.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify all shipping information before completing checkout.

Bellissima Wigs is not responsible for delays, failed deliveries, returned packages, or other shipping issues resulting from incorrect or incomplete information provided by the customer.

This includes incorrect:

Names
Street addresses
Apartment or unit numbers
Cities
States
ZIP codes
Contact information

DELIVERY ISSUES

If tracking information indicates that a package has been delivered but the customer cannot locate the package, the customer should first check the delivery location and contact the applicable shipping carrier regarding the shipment.

Customers are encouraged to monitor tracking information and make appropriate arrangements to receive their packages.

DELIVERY ESTIMATES

The processing and shipping times provided by Bellissima Wigs are estimates and may vary depending on the customer’s location and shipping carrier.

Customers should not place an order based solely on an estimated delivery date when the item is needed for a specific event, appointment, vacation, or deadline.

By placing an order, you acknowledge and agree to the processing and shipping terms outlined in this policy.